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Accountability and management of these services is shared between Telax, the Customer and Channel partners. The management mix of these services may vary depending if your company is serviced directly by Telax or through a channel partner of Telax.
Telecommunications carriers for Voice communication
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Improved communications during service disruptions - Introducing a new way for you to receive near-real time status updates of Telax services and planned maintenance activities. Specifically customers can view our services here : http://status.mycontactcenter.net Active incidents displayed at the top of the page inform you of any issues occurring with our system and their severity, immediately as they occur. Receive further system updates via email, SMS, and RSS easily by clicking the Subscribe to Updates button.
Telax has compiled a list of specific strategies that can be used to mitigate the impact in the event of an outage in any one of these key service areas. These strategies, however are created with the customer and or channel partners through a series of discussions.
Please contact your Telax Account team to start the discussion.
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