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ANI: This is the caller’s number. On inbound calls, it is the number that calls into the contact center. On outbound calls, it is the Caller ID that the Agent uses to make the outbound call.
Call Date: The Date and Time of the outbound call. This is the time the caller connected with the end destination.
Dequeue: These are calls that are moved out of a queue. This includes calls that are moved to callback, voicemail, or blind transferred. It does not include calls that reach the Agents.
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