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On the tab Music on Hold you can select which music will be played to callers when placed on hold by the agent.

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Select one of the music options:

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  1. Select Use custom music on hold.
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  2. Click Details.
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  3. In the Description field enter a name for the setting Custom Music on Hold, then select Choose File to upload the audio file. Click OK when done.
    The field Current File will read "Listen" if custom music is currently uploaded; click Listen to hear which music is currently being used for placing callers on hold. If no music is currently selected a message is displayed "No file has been uploaded". Click OK to return to the Music on Hold tab.
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  4. Click Update, located in the top right corner of the page to save your changes. If Update is not clicked, any new changes made will not be saved.