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Jela Banovic

Karla Melendez

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  1. Click the Click here link, located at the bottom of the Schedules Home page.
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  2. The Add Holiday page appears. If no holidays have been added, the following message will appear on the page: "No holiday has been defined for the selected region".
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  3. From the Region drop down menu, select the region (e.g. Canada, United States) your contact center resides.
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  4. Click Add Holiday.
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    The Holiday table appears, ready to be populated.
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  5. Click in the Holiday Date field and select a date for your holiday (Oct 10), then click in the Description field and enter a description for your holiday (Thanksgiving). Click Update to save the new holiday entries.
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  6. The holiday is added to the list of holidays.

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  7. By default, holidays will close out the call center on any given day. If there are some holidays where your call center is open for shortened hours or even for full days, enter the holiday in as an Exceptional Exception Date and then assign the working hours for that holiday.