To place an outbound call, click :
- Click Dial Out, located on the top row – the Dial Out window will open; your Agent Status will read Busy – Dialing Out.
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- Select the ID you wish to display from the Caller ID
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- drop down menu.
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- Enter the phone number you wish to dial in the field labeled Destination. Alternatively, you may select a number from the Recent Destinations list, located below the Destination field. Click OK.
- The system will first call you at the extension that you signed in with, only once you answer your phone will your destination be dialed.
Note: If you have multiple caller IDs to choose from, the next time you dial out the CCA will automatically use the last ID selected. Please
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- verify you've selected the correct Caller ID option.