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Larry Brown (Deactivated)

Karla Melendez

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To set selected Agents to Not Available Status:

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Use the Current Agent Status panel in the Monitoring page to remotely set an agent's status to Not Available.

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titleImportant
  • Do NOT refresh your browser after clicking Not Available; the Monitoring page will refresh automatically.
  • Only allowed status transitions will be executed. If an Agent is in a status that does not support the transition to Not Available, the

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  • agent will remain in their current status.
  • Feature compatible with CCA version 11.6 and above. Attempts to make status changes using earlier versions of the

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  • desktop CCA will NOT work.


To set an agent's status to Not Available

  1. Access the Monitoring page as explained in Monitoring.
  2. Scroll down to the Current Agent Status panel, and click the Plus symbol to expand it if collapsed.
  3. Click to select the checkbox to the left of any agent you want to text, and then click Not Available. The agent's line will appear red upon the next automatic refresh of the Monitoring page.

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