The Reports screen is page is where you can generate information on the performance of your contact centre such as statistics for your IVRs, queues, and representatives.
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Navigate to Analysis > Reports.
Next, choose the Reports component you wish to view (such as Historical Reports, Scheduled Reports, etc).
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Now choose the specific report you're interested in. Use the tabs along the top of this page (General, Queues, Agents, etc) to browse reports by category.
