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Here are the possible values for event Category.

Code Block
        Agent = 1,

/* note - not yet implemented
        IVR = 2,
        Email = 3,
        Chat = 4


In addition, each event has a set of parameters associated with it.  Depending on the event's Category (see above table), the relevant parameters will change.  For instance, webhooks would send a different set of event parameters for an Agent than it would for an IVR.  

Have a look at the child pages page for Agent, where you'll find event-specific parameters.