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Here are the possible values for event Category.
Code Block |
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{ Agent = 1, /* note - not yet implemented IVR = 2, Email = 3, Chat = 4 */ } |
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In addition, each event has a set of parameters associated with it. Depending on the event's Category (see above table), the relevant parameters will change. For instance, webhooks would send a different set of event parameters for an Agent than it would for an IVR.
Have a look at the child pages page for Agent, where you'll find event-specific parameters.
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