You can now set Evaluation questions to Optional. See below for more details.
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Note: this This article assumes some familiarity with the Evaluator, Evaluator Templates, and Evaluation Categories. You may want to peruse those pages first if you haven't yet. |
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Evaluation templates can be elaborate, spanning multiple categories and a great many questions. This The flexibility and customizability places place a great deal of power in your hands.
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Allowing a value of Optional for a question , or numerous questions , can be quite useful. The real world presents many use cases for this feature.
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- If the user chooses to set the question to Not Applicable, that question will have no answer value of any kind (text, score, etc.)
- The answer to this question will not count toward the evaluation total.
- No matter what type of question it is (e.g. yes/no, multi-select), the Optional value will take precedence.
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Walkthrough
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1. Sign in to your client admin portal.
2. Click the Recordings menu item, then Evaluations.
3. You'll see a new browser tab open. From the menu that appears, click Form Templates. Next, either click Add if you're creating a new template, or click Edit to modify the template of your choice. For For this example, we'll edit an existing template.
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