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changes.mady.by.user Hannah Greaves

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changes.mady.by.user Adam Vervaeke

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After a call ends or is transferred, the CCA will automatically switch your agent status to Busy – Wrapping Up. This Wrap-up mode provides the time to complete any paperwork or additional tasks.

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If Call Classification is mandatory, the Classification window will open when a call has ended, please see step 6 below.

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