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Larry Brown (Deactivated)

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To set selected Agents to Not Available Status:

  1. Place a checkmark to the left of any Agents you wish to set to Not Available.
  2. Click Not Available.
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     The Agent(s) will show in Not Available status upon the next automatic refresh of the Monitoring page


Notes:

  • do not click your browser refresh function after clicking the "Not Available " button. the Monitoring page will refresh automatically. Only allowed status transitions will be executed. If an Agent is in a status that does not support transition to Not Available, the Agent will remain in the status he/she was in)
  • Feature compatible with desktop CCA version 11.6 only. Attempts to make status changes with this feature to Agents using earlier versions of the desktop CCA will not take effect