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Call Recordings may optionally be configured to be mixed in stereo format. The stereo recording setting will separate the agent side of the conversation (and also any subsequent agents if the call is transferred to another agent along the way) and the customer side of the conversation (including any conferenced in parties) into the left and the right channels respectively. To enable stereo call recording mixing, please contact your service provider.
Navigate to Analysis > Recordings.
Next, choose the component you wish to view (e.g. Voice Recordings, Chat Recordings, etc.)
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Now you'll be able to search for a particular recording.
