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- Click Add.
- The Add Georouting Record dialog box opens.
- In the Key field, type the desired digits for your rule. For example, in the following 10-digit number 905-555-4554, you may type in 905555 to route based on the NPA & the NXX or you may just type in 905 to route based just on the NPA.
- You may also enter in the entire 10 digit phone number if you wish your rules to be granular down to a single number
- You may also use any - up to 16 digit alpha numeric entry if you wish to use the rules to route on things like zip code or account number or account status etc (note - your IVR will need to support collection of these values from your callers or other data sources)
- Select the "Transfer to Queue" option from the "Action" dropdown menu. (Note, the "Transfer to DID" option is not functional at this time. This is reserved for a near future feature update) OR select the Transfer option to transfer the call to a 10 digit phone number
- From the Queue drop down menu, select a Queue; this queue is assigned to the entered NPA number., or enter the transfer phone number as selected
- In the Comments text box, type any comments related to the rule. For example, the comment "Oshawa East" indicates this rule applies to all incoming calls from the East Oshawa, Ontario. (optional).
- Check Enabled to enable the rule
- Click OK. The georouting rule is saved.
Note: The NPA must be defined for all rules, however defining the NXX is optional. If only the NPA is defined for a rule (no NXX defined), the ANI for each incoming call that contains the specified NPA will follow that rule and be routed to the specified queue. However, if an NXX is defined in the rule along with the NPA, the ANI for the incoming call matches the NPA/NXX pair rule, it will follow that NPA/NXX pair rule and be routed to the specified queue. the rule search in the IVR application will find the best match to the key and choose the action defined for that rule