This is the list of conditions you must meet:
You must have a valid account in MessageBird with an associated business phone number and WhatsApp channel.
FMI: For more information, see Setting up a MessageBird Account & WhatsApp channel.If you are subscribed to UNIVERGE BLUE® ENGAGE CompleteContact Center Platinum, the WhatsApp feature is automatically enabled on your account.
If you are subscribed to UNIVERGE BLUE® ENGAGE AdvancedOtherwise, you can purchase the SMS & Messaging Add-on to enable this feature on your account.
TIP: Contact your Service Provider for information on how to purchase and activate this feature.
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