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• Click the Agent Status button once, or
• Use the drop down menu and select Available. Available is the only agent status which can receive calls in queue.
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  Note: Clicking the agent status button will always switch your status to Available. If already set to available, it will switch your agent status to Busy – On Break.
  
  

Your status in the Current Agent Status section of the Admin Portal Monitor page will change to reflect your status in the CCA. For example, if your status in the CCA is Available, your status on the Admin Portal Monitor page will read "Available"; if you have initiated a transfer, you status will read "On Call – Direct Call Transfer".
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