Introducing, In order to accommodate international countries that use phone numbers with more than 10 digits (for example, 13 digits), all phone numbers for ANI fields will be capped at 16 digits.
When
Aug 31: USA West, Canada
Sept 1: USA East, Rogers
Highlights
All Contact Center pages with boxes to enter phone numbers for ANI will be capped at 16 digits.
Any such boxes that currently have no cap will be updated to be capped at 16 digits.
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