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Use the Current Agent Status panel in the Monitoring page to remotely set an agent's status to Not Available.

Info
titleImportant
  • Do NOT refresh your browser after clicking Not Available; the Monitoring page will refresh automatically.
  • Only allowed status transitions will be executed. If an Agent is in a status that does not support the transition to Not Available, the agent will remain in their current status.
  • Feature compatible with CCA version 11.6 and above. Attempts to make status changes using earlier versions of the desktop CCA will NOT work.


To set an agent's status to Not Available

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