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  1. After logging on to the Administrator Portal, click Configure > Inbound Voice > IVRs



  2. The IVR page appears.
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Use the IVR page to create a new IVR, rename it, activate a bulletin for an IVR, or configure any customized settings implemented in your IVR, such as callbacks, call forwarding during after hours, and hours of operation for individual queues. You can also manage IVR groups and phone numbers.

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