To change your own queue access:
- From the My Profile page, select the Individual Skills tab.
- Check the checkboxes for the queues you want to access. For any queues you do not want to access, uncheck the corresponding checkboxes.
- Click Update, located in the top right corner of the page to save the changes.
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- From the Priority dropdown, select the call priority for the queue.
- Check the Apply changes to active sessions after updating checkbox to ensure the queue access changes are applied immediately, once Update is clicked.
- Click Update, located in the top right corner of the page to save the changes.
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Note: Always click Update, located in the upper right corner to save your
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changes