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Note: If a customer calls while the preferred agent assigned to them is unavailable (e.g. out of the office), the customer will be put in queue to wait for the next available agent to answer their call.

VERSION REQUIREMENTS: Call Center Agent for Windows Version 11.2.0.16237 (Rls notes here: .netCCA 11.2.0.16252 Release Notes )

For a video tutorial of this feature, please go here