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Georouting rules are exported on a queue by queue basis. To export rules:

1. Click Export.

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2. The Export Georouting Records dialog opens. From the Queue drop down menu, select the queue containing the rules you want to export. Click OK.

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3. The Opening Georouting Records dialog box opens.

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• If you select to Open the .csv file, the file opens in Microsoft Excel. Each georouting rule for the selected queue appears on its own line and the rule information is organized into three columns (from left to right):

Key = the NPA

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& NXX combination for your rule

Action: 1= transfer to queue, 2=Transfer to DID

TransferQueue = the queue ID the call will be placed in if matching the rule

TransferDID = the number the call will be transferred to if matching the rule

Enabled: 0 = disabled, 1 = enabled

Comments = any entered comments

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• If you selected Save File, the file is automatically saved to your Downloads folder on your desktop; navigate to the folder to open the file.

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