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To add an authorized extension to the list:

1. Click Add Extension.
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2. The Add Extension dialog box opens. Enter a 10-digit phone number in the Extension field.
   
   
    
3. Enter a description for the extension in the Description field (optional).
4. Check the appropriate checkbox depending on what the extension will be used for.
   • For Agent Use – Check to enable Agents to use this extension when signing into the CCA.
   • For Live Monitoring – Check to enable users to use this extension when live monitoring a call.
     
     

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1. Click OK.
2. The new extension is added to the Phone Extension list.
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